Refund policy

General Conditions.

We will accept the return of any item purchased on our website provided that:

- has not been personalized upon your request;
– has not been altered or damaged in any way;
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– the online order receipt is included;
– it is returned within 14 days from receipt of the order.

If you wish to make exchanges, please contact us gioiellerialosmeraldosas@ gmail.com

The shipping in case of "RETURN" will be at your expense.

If you have received a damaged or defective item, please contact our Customer Service promptly gioiellerialosmeraldosas@gmail.com
We will provide a full refund or free replacement once we receive the damaged goods.

Please send all returns to the following address:
LO SMERALDO SAS
VIA S. LANNO 24 – 01030 – VASANELLO (VT).
For your safety, please use an insured courier to ship the items to be returned.